Privacy Policy
We are committed to protecting your personal data and being transparent about how we collect, use, and safeguard your information.
Effective Date: March 2026 · Review Date: March 2027 · Version: 1.0
Our Commitment
Data Controller
Telnet Nigeria Limited
71 C, Admiral Ayinla Street,
Lekki Phase 1, Lagos State
privacy@telnet.com.ng
This Privacy Policy explains how Telnet Nigeria Limited ("Telnet", "we", "us", or "our") collects, uses, stores, and protects personal data relating to visitors to our website and individuals who interact with us in the course of our business activities.
We process personal data in accordance with the Nigeria Data Protection Act (NDPA) 2023 and all other applicable data protection regulations. By using our website or engaging with our services, you acknowledge that you have read and understood this policy.
We may update this policy from time to time. The most current version will always be available on this page, and we will notify you of material changes where required by law.
Information We Collect
Information You Provide
We collect information you provide directly to us, such as when you fill out a contact form, subscribe to our newsletter, request a service proposal, or communicate with us by email or phone. This may include your name, email address, phone number, job title, company name, and any other details you choose to share.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and other browsing activity. This data is collected via cookies and similar tracking technologies.
Information from Third Parties
We may receive information about you from third-party sources such as social media platforms, analytics providers, and business partners, where you have given consent for your data to be shared with us or where we have a legitimate interest in receiving such data.
How We Use Your Information
Service Delivery
We use your information to respond to your enquiries, deliver the services you request, manage our business relationship with you, and send you important administrative communications such as confirmations, technical notices, and security alerts.
Marketing & Communications
With your consent, we may send you marketing communications about our products, services, events and industry insights. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.
Improvement & Analytics
We use aggregated and anonymised data to analyse how our website is used, understand user behaviour, and improve our digital products and services. This analysis helps us enhance user experience and develop new features.
Legal & Compliance
We may process personal data where necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, or to exercise or defend legal claims.
Sharing Your Information
Service Providers
We share personal data with trusted third-party vendors and service providers who perform services on our behalf, such as IT hosting, email delivery, analytics, and customer support. These parties are contractually obligated to protect your data and may not use it for any other purpose.
Business Transfers
In the event of a merger, acquisition, reorganisation, or sale of all or part of our assets, personal data may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any change in ownership or use of your personal data.
Legal Requirements
We may disclose your information where required by law, court order, or regulation, or where we believe disclosure is necessary to protect the rights, property or safety of Telnet Nigeria Limited, our customers, or others.
Data Security
Security Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include encryption in transit and at rest, access controls, regular security assessments, and staff training.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. When data is no longer required, it is securely deleted or anonymised.
International Transfers
Cross-Border Data Flows
Your personal data may be transferred to and processed in countries other than Nigeria. Where we transfer personal data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection law, including standard contractual clauses approved by the relevant regulatory authority.
Your Rights
Rights Under Applicable Law
Subject to applicable law, including the Nigeria Data Protection Act (NDPA), you may have the right to access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict our processing; and data portability. To exercise any of these rights, please contact us using the details below.
Withdrawing Consent
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Questions or Concerns?
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to make a complaint, please contact our Data Protection Officer using the details provided. We will respond to all legitimate requests within 30 days.
You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you are unhappy with how we handle your personal data.
Related Policies