Benefits of Employee Experience

Employee Experience is an employee’s insight or knowledge about his or her career journey through all interactions and relationships in an organization. This relationship begins with Recruitment (Onboarding) to Exit from the organization.

Employees are the greatest asset of every organization and as such investing in them will be a great value- add to the employee and the employer as well. Employees’ involvement in the organization workspace, culture, way of life, and doing things are all that constitute Employee Experience.

Employee Experience is a feeling derived through interactions with other employees, technologies, products, and work itself.

Benefits of Employee Experience

  1. Proactive Employee: A proactive employee doesn’t want to be told what to do. They do the right thing that is expected of them, go all out to continually improve in their skill set, by learning new things and applying them to yield better results to the optimum satisfaction of the employee and the organization.

 

  1. Low Turnover: Happy Employee is more likely to always be present at work. They are more optimistic, agile, excited at all times when performing their duties and always look forward to a more productive day. Engaged employees are generally happier, perform better, and stay with the organization longer that disengaged employees.
  1. Increased Quality of work: Recognizing employee who has shown a high level of professionalism and commitment in doing their job. Appreciating employees’ contributions to the organization can be in form of reward.

 

  1. Improved Customer Relations: The employee experience affects all areas of the business. Indeed, many people believe Customer Experience (CX) is a direct result of Employee Experience (EX). Happy employees are more likely to convey better moods and emotions while interacting with customers. They also tend to exhibit more dedication to and understanding of products and services, understanding of their job, which in turn enables them to give better support to customers.

 

In the world we live in, EMPLOYEE is an integral/ vital part of an organization, as such their experiences count to a very large extent and should also be Memorable.

 

We are in a people- serving business, and no matter how efficient or advanced technology can be, it can never take away the element of HUMAN TOUCH (Employee).

 

 

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