Previously, technology solutions were scarce, and using one or two solutions in business might have sufficed. However, today, we see a wide range of solutions in the market that a business would require to be more productive and effective. These “wide range of solutions” issues can make a business decision-maker unsure of the next solution to utilize.
Furthermore, with many similar solutions there is a long list of pros and cons competing for your money; thus, making the best decision that addresses current needs, expected business needs, and growth is difficult. In this article, we are going to reveal seven crucial aspects to consider when searching for the next technology solution for your business
- Great user experience: When deciding on the next IT solution, it is critical to consider the user’s experience. Will this new IT solution deliver on its promises? This new solution should provide a simple, consistent, and intelligent interface. It should also be capable of increasing user productivity.
- Collaboration and accessibility: There were previously available solutions that could only be used in the confines of an office, but in the aftermath of the Covid 19 pandemic, it is critical to consider a solution that can be accessed remotely with any device (if it is a software solution) and is also collaborative, particularly when a group of people is involved in the use of this solution.
- Security of data: Any company’s data must be kept secure. When deciding on a new technology solution, it is critical to research how secure the solution is to avoid being hacked. It is also critical to consider how frequently the security measures surrounding this solution are reviewed.
- Issue resolution: There is no such thing as a perfect tech solution. Every tech solution faces problems occasionally. Knowledge of how issues are resolved is critical, as is the speed with which these issues are resolved. Issues are unavoidable, but solutions that encounter problems should be back up and running as soon as possible to avoid disrupting business operations.
- Adaptable to change: The business world is a constantly changing environment. A tech solution should be able to meet a company’s ever-changing needs. It is critical that as the business evolves and grows, so should the solution, which should be able to accommodate new features as the needs of the business change.
- Training and support: Adequate onboarding, training, and support are necessary for new solutions. Employees must be aware of how to use the technology to see its benefits and achieve desired results with it. The solution provider should hold the hands of the user till they feel you can handle the new solution well enough. Knowledge of training and support costs should be considered.
- Service-Level Agreement (SLA): A service-level agreement (SLA) defines the expectations of the service provider and the client and describes the products or services to be delivered and the benchmarks used to monitor and approve the process’s effectiveness. Knowing the extent to which your solution provider will go, to meet your need is very important to avoid conflict.
Knowledge of the seven points mentioned above is essential for making the right decision for your next technology solution. More importantly, there is an important factor to consider: hiring a digital transformation company like Telnet Nigeria Limited, which specializes in the factors outlined in this article and is capable of addressing any concerns about technology solutions. For over three decades, providing excellent service has been our priority. And it is still!
Stop wasting time! Contact us now at contact@telnetng.com to learn more about how we can help you create your next technology solution.