News & Events
Customer Support
Reach the help desk by
telephone on:
01-4611747,
01-6310980 – 4 and
08138404774

or by  email:
to: tcustomercare@iteco.com.
Enterprise Infrastructure Solutions
Smart Office Solutions
Smart Office Solutions is an arm of SoftWorks with proven competencies in delivering Value-added enterprise class services ranging from Messaging & Collaboration solutions, Identity Management & Directory Services, Information Security Systems and other related platform solutions. We offer business intelligence solutions guaranteeing reliability and increased productivity for organizations.
We streamline the project implementation process to help our clients meet project timelines, carry out proper analysis of our clients business environment, implement compliance control measures, and after every project we ensure an accelerated product knowledge transfer to clients employees. By adopting a customer-centered process as a means of delivering services, we ensure that our wealth of experience and know how is transferred into providing optimal quality service to our clients, guaranteeing the protection of our client’s investments.

Softworks Limited believes in partnering with the market leaders to bring the best of breed solutions to our customers. Our Solutions are built around products from manufacturers who share the same vision with us. For these reasons, we have developed strategic business partnerships with proven software industry leaders, which cover distributorship, training, implementation, and technical support.
Our partners include the following companies:
IBM, Oracle, Microsoft, RSA Security Inc., Websense, PGP Corporation, Clearswift and Docuware
Security Systems
At Smart Office Solutions, we help our customers understand and integrate information security systems with existing infrastructure. We combine security solutions with services and processes to provide optimal protection for our clients valued asset - information. From antivirus and content security software, perimeter security, disaster recovery solutions, authentication systems for centralized multi factor authentication mechanism for enterprise networks and servers, data & email encryption and public key infrastructure technology; we offer solutions businesses need for protection.
Our security solutions are diverse and aimed at addressing the needs of our customers. At Softworks Limited, we clearly understand the mandate to provide a secure infrastructure. Our suites of security solutions help our customers leverage enterprise class security products to translate business and compliance requirements into reality.
Messaging and Collaboration
E-mail and online communications have become key tools for doing business; by deploying the right messaging and collaboration solution for our clients’ distinct business environments, we aid employee productivity and at the same time ensure reliable, secure access to business communications tools from anywhere at any time while managing bottom-line costs.
Our messaging and collaboration services provide a complete communication service, delivering the best possible user experience. With our experienced Microsoft Exchange and IBM Lotus certified engineers, we deliver best-in-class services and support, thus we always attract more customers.
Our deployments of messaging and collaboration solutions include Microsoft Exchange, Office Communications Server & SharePoint, IBM Lotus solutions and other third party collaboration products.
Document Management System
There has been a growing need for large corporations and government agencies to optimize everyday processes; and the availability of documents is at the heart of these workflows. With our document management solutions, our clients’ employees can conveniently and quickly access documents from any location in a secured manner.
At Softworks, we identify our clients need to collaborate on documents, ideas, and processes in order to keep business running and their customers satisfied. Their team needs to share and contribute to proposals, project plans, and other work documents whether working together onsite or remotely. Our document management solutions provide secure, robust document and resource management.
Identity Management and Directory Services
With our Identity Management solution, our clients increase return on investments and foster strong ties with their customers, partners and employees as resource access is improved enterprise wide. We understand our clients’ need to increase efficiency by automating provisioning and workflow processes, enabling delegated administration and providing self-service capabilities.
Our Identity management solutions are comprehensive and scalable; they include products from Microsoft, Novell and Linux.
Helpdesk and Customer Relationship Management
Gaining new customers and maintaining solid relationships with existing customers is vital to our clients’ businesses. We deploy customer relationship management and ITIL ready helpdesk solutions that helps our clients manage all their communications through a centralized management interface, offering an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base.
Database Management
Databases are the core of every information system, constantly collecting and supplying critical information that supports business intelligence, customer service and decision making processes throughout an enterprise. But today's organizations are facing several challenges, from application and platform changes to increased user activity, heterogeneous environments and the additional challenge to deliver tangible value from investments in database solutions. 
We empower our clients by providing the breadth and depth of technical expertise required to meet these challenges presented by an ever-changing IT landscape
Health Insurance and Claims Processing Software
This is a product specifically designed for Health Management Organizations (HMOs) for processing of health claims, registration and administration of enrollees, providers, and collection of contributions and payment of providers. This software also has a module for generation of pre-authorization numbers for both private and NHIS providers.